About the author

Dr. Alexandra Hey is a qualified psychologist and accredited behavioral trainer as well as a qualified Six Sigma Master Black Belt and Scrum Master. Ms. Hey has many years of experience in the management of transformation programs at major international corporations. Her industry focus is on services and the indirect areas of industry. She has a dual focus on change management/organizational development and lean management/Six Sigma. She has implemented improvements in service quality, productivity and customer and employee satisfaction.
Her experience includes over 20 years as an internal and external consultant, including 6 years abroad. Furthermore, Ms. Hey has many years of management experience, including 2 years as a member of the management board of a German insurance company.
As a reference project, the transformation of two companies in the energy sector according to agile and lean principles should be emphasized. Furthermore, the process optimization and digitization as well as the introduction of store floor management in indirect areas of various client companies. As a behavioral trainer and coach, she led the training of internal multipliers, project managers and executives.